Effective: June 25, 2020
Updated: April 16, 2021
CombatCOVID is different. It is a COVID-19 exposure technology that is anonymous and confidential. It does not track you, trace your movements or require any personally identifiable information to help you learn if you have potentially been exposed to the COVID-19 virus.
We believe in the following core principles:
- We have no ability to learn any personally identifiable or health-related information about users of CombatCOVID, nor will ever attempt to so.
- We do not require, and have no ability share your name, address or email address. Your telephone number is required only for the system to operate on your phone and it is encrypted. We will never share your phone number or any other information that specifically identifies you with other CombatCOVID users.
- We will be open and clear about why features exist, what they do, and how they use your information.
- CombatCOVID retains all contact information exclusively in your phone and nowhere else. It is provided to no one and it is purged/removed/deleted every 21 days.
- We use information we collect through cookies and other technologies to help us improve CombatCOVID and to modify the services and information that we provide, NOT to share with anyone; and,
- For fraud prevention and legal compliance, including to prevent fraud or potentially illegal activities, and enforce our Terms of Service.
DATA and BLUETOOTH USAGE
Enabling Bluetooth is your choice. It must be enabled for the app to receive notifications or to notify others that you have tested positive for COVID-19. You can disable your Bluetooth anytime.
Your privacy is protected. Your phone shares anonymous tokens with other users. These tokens only collect data, such as the date, time, duration of the exposure, and Bluetooth signal strength, and are not linked to your identity or location. Your GPS location data and personal identifiers are never collected or shared with other users.
In the event another user you have recently been nearby tests positive for COVID-19 and reports their diagnosis, you can be notified that you are at risk of exposure.
If you test positive for COVID-19, you control if you want to submit that you are COVID-19 positive, which will then notify other users if they are at risk.
We do not collect data about your GPS location
CombatCOVID uses Bluetooth to approximate your distance to other devices with CombatCOVID app. We do not collect data about your GPS location. Neither do we collect data about your WiFi or mobile network.
Data about devices near you does not reveal personal identities
When you are close to another device that has CombatCOVID app, both devices use Bluetooth to exchange a Temporary ID. This Temporary ID is generated by encrypting the User ID with a private key held in the system. It does not reveal your identity or the other person’s identity.
Data about devices near you is stored on your device
The Bluetooth data about devices near you is stored securely on your device. Should you test positive for COVID-19, system will request for you to upload the Bluetooth data, for the purpose of contact tracing.
The anonymized Bluetooth data stored on your device for longer than 14 days is automatically deleted. This means that if you take action to share your Bluetooth data with the system, only 14 days worth of data will be shared.
Other third-party services will not be able to track your identity
The Temporary ID that your device exchanges with nearby devices is refreshed at regular intervals. The lack of a persistent identifier means it is impossible for third parties to identify or track you.
You may request for your identification data to be deleted from our servers
Data that is shared with the system will be used for contact tracing
Your privacy is important. In all situations, the CombatCOVID Bluetooth data about devices near you is stored securely on your own device. The data can not be accessed and it is compared automatically with other data to understand if you have been near a COVID-19 positive person.
CombatCOVID will only communicate with nearby devices for a limited time
CombatCOVID is designed for contact tracing. It exchanges tokens with other devices only in very short periods of time.
For the App, you can also disable its functionality any time by turning the App’s Bluetooth permissions off or deleting the App. If contact tracing is required for a future outbreak, you will be prompted to enable permissions, or you can reinstall the App.
We use anonymised data to improve CombatCOVID
The CombatCOVID App collects anonymised data about your phone and App (e.g. device model, App version) to help us improve the App and provide a better user experience.
App asks for your phone number only to be able to send you an OTP. We don’t collect or use these numbers by any means other than sending you an OTP.
CombatCOVID is a tool developed in coordination with state and local governments, physicians, and public health officials to help stop the spread of COVID-19. It uses Bluetooth technology to inform you if you have been in contact with anyone else using the app who has voluntarily, anonymously, and confidentially self-identified as being COVID-19 positive. This information is not in any way shared with any third-party or any local, state, or federal government or public health organization. The system – not any person or government agency — notifies you of your potential exposure and then suggests locations from which you can obtain COVID-19 testing. This helps with containment efforts and combating the pandemic.
It is your decision alone to choose to share that you are COVID-19 positive through CombatCOVID. If you do so, the data you share will help further COVID-19 response efforts by allowing people to learn about their potential COVID-19 exposure anonymously and confidentially.
YOUR USE OF CombatCOVID IS VOLUNTARY. You can at any time direct us to delete your personal information by choosing to do so within the app.
We may need to modify our privacy practices to comply with legal requirements, such as court orders, subpoenas, or investigations.
IF YOU CONTACT CUSTOMER SUPPORT
If you chose to email us for customer support, we will not retain, share, record or in any way preserve or re-use your email contact information. All email contact information is permanently deleted from our records within 72 hours of our last communication from you.
During any communication for customer support, we will never ask any personally identifiable information of any sort, whatsoever.
OTHER SHARING OF INFORMATION
We may make available on CombatCOVID, or link to, features that allow you to share information with healthcare providers, government agencies, testing facilities, etc. Please be careful whenever you link to and communicate with them about the sharing of personal information. We have no control over the use of your information by third parties with whom you choose to share your information.
WE ARE NOT HEALTHCARE PROVIDERS
Please note that we are not a healthcare provider or other “covered entity” that is subject to the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and are not bound by its requirements for handling protected health information.
No website, mobile application or Internet transmission is completely secure, and therefore we cannot guarantee that unauthorized access, hacking, data loss, or other breaches or other type of misuse will never occur. Be careful where and how you share personal information—use public WiFi spots wisely and avoid clicking unfamiliar links or using unfamiliar devices.
We may post a notice via CombatCOVID if a security breach occurs. We may also send you notice by the contact information you have provided to us in these circumstances. Depending on where you live, you may have a legal right to receive written notice of a data privacy or security breach.
Deleting the App Deactivates Your Account and Any COVID-19 Exposure Information. You may deactivate your account at any time by simply deleting the app.
Opting Out of Push Notifications. If you opt-in to receive push notifications within the app, we may send push notifications or alerts to your mobile device from time to time. You can deactivate push notifications and alerts at any time by deleting the app, changing your device settings or changing the push notification settings within the app.
CombatCOVID is not intended for children under the age of 13. If you are between the ages of 13 and 17, you can only use CombatCOVID if your parent or legal guardian has reviewed and agreed to the Terms of Service on your behalf.
Shield Group Technologies, LLC
3801 PGA Boulevard
Palm Beach Gardens, FL 33410
Effective: June 30, 2020
PLEASE READ THE FOLLOWING CAREFULLY AS IT AFFECTS YOUR LEGAL RIGHTS. THESE TERMS OF SERVICE INCLUDE AN AGREEMENT TO ARBITRATE THAT REQUIRES THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES RATHER THAN JURY OR ANY OTHER COURT PROCEEDINGS OR CLASS ACTIONS OF ANY KIND. SEE SECTIONS 10.1-10.10 BELOW FOR THE TERMS OF THIS ARBITRATION AGREEMENT.
TABLE OF CONTENTS
Section 1: LICENSES AND LIMITATIONS
Section 2: USER INFORMATION
Section 3: OWNERSHIP
Section 5: WARRANTY & MEDICAL DISCLAIMERS/LIMITATIONS/WAIVERS/INDEMNIFICATION
Section 6: AGREEMENT TO ARBITRATE
Section 7: MISCELLANEOUS
LICENSE AND LIMITATIONS
1.1. Limited License. Subject to your agreement and continuing compliance with these Terms and any other relevant Shield Group Technologies and Palm Beach County, FL policies, Shield Group Technologies and Palm Beach County, FL grant you a non–exclusive, non–transferable, revocable, limited license to access and use CombatCOVID using a web browser or mobile device solely for your own non–commercial purposes. You agree not to use CombatCOVID for any other purpose. You may receive, at your cost, certain messages (notifications) in connection with your use of CombatCOVID, including without limitation, administrative messages, service announcements, and application updates, from Shield Group Technologies and Palm Beach County, FL, your mobile carrier or third-party service providers. You are solely responsible for obtaining any additional subscription or connectivity services or equipment necessary to access CombatCOVID, including but not limited to payment of all third-party fees associated therewith, including fees for information sent to or through CombatCOVID.
1.2. License Limitations. Any use of CombatCOVID in violation of these license limitations or these Terms is strictly prohibited and can result in the immediate revocation of your limited license granted in these Terms, and may subject you to liability for violations of law and these Terms. Any attempt by you to disrupt or interfere with CombatCOVID including undermining or manipulating the legitimate operation of any application is a violation of these Terms and may be a violation of law. You agree that you will not, under any circumstances, do any of the following:
1.2.1. Use, design, or assist in the design of cheats, exploits, automation software, bots, hacks, mods or any unauthorized third party software designed to modify or interfere with CombatCOVID or any application experience;
1.2.2. Modify or cause to be modified any files that are a part of CombatCOVID;
1.2.3. Disrupt, overburden, or aid or assist in the disruption or overburdening of (1) any computer or server used to offer or support CombatCOVID or any application environment; or (2) the use of CombatCOVID by any other person;
1.2.4. Institute, assist, or become involved in any type of attack, including but not limited to distribution of a virus, denial of service attacks upon CombatCOVID, or other attempts to disrupt CombatCOVID or any other person’s use or enjoyment of CombatCOVID;
1.2.5. Attempt to gain unauthorized access to CombatCOVID, accounts registered to or information provided by or related to others or to the computers, servers, or networks connected to CombatCOVID by any means other than the user interface provided by Shield Group Technologies and Palm Beach County, FL, including, but not limited to, by circumventing or modifying, attempting to circumvent or modify, or encouraging or assisting any other person to circumvent or modify, any security, technology, device, or software that is part of CombatCOVID;
1.2.6. Engage in any act that Shield Group Technologies and Palm Beach County, FL deems to be in conflict with the spirit or intent of CombatCOVID, including, but not limited to, circumventing or manipulating these Terms, our application rules, application mechanics or policies;
1.2.7. Improper use of Shield Group Technologies and Palm Beach County, FL’s support services;
1.2.8. Use CombatCOVID, intentionally or unintentionally, in connection with any violation of any applicable law or regulation, or do anything that promotes the violation of any applicable law or regulation;
1.2.9. Use CombatCOVID or any part thereof for any commercial purpose, including but not limited to for any commercial advertisement or solicitation.
1.2.10. Transmit unauthorized communications through CombatCOVID, including any materials that promote malware, spyware and downloadable items;
1.2.11. Attempt to, or harass, bully, abuse, or harm, or advocate or incite harassment, abuse or harm of another person, including Shield Group Technologies and Palm Beach County, FL employees and/or customer service representatives;
1.2.12. Make available through CombatCOVID information that infringes any right of privacy, or other right of any person or entity or impersonates any other person, including but not limited to a Shield Group Technologies and Palm Beach County, FL employee and/or customer service representative;
1.2.13. Use any unauthorized third party software that accesses, intercepts, “mines,” or otherwise collects information from or through CombatCOVID or that is in transit from or to CombatCOVID, including, but not limited to, any software that reads areas of RAM or streams of network traffic used by CombatCOVID to store information about application elements or environment. Shield Group Technologies and Palm Beach County, FL may, at its sole and absolute discretion, allow the use of certain third party user interfaces;
1.2.14. Intercept or observe any proprietary communications protocol used by a user, client, server, or CombatCOVID, whether through the use of a network analyzer, packet sniffer, or other device;
1.2.15. Make any automated use of the system, or take any action that imposes or may impose (in our sole discretion) an unreasonable or disproportionately large load on our infrastructure;
1.2.16. Bypass any robot exclusion headers or other measures that are intended to restrict access to CombatCOVID or use any software, technology, or device to send information or messages, scrape, spider, or crawl CombatCOVID, or harvest or manipulate data;
1.2.17. Use, facilitate, create, or maintain any unauthorized connection to CombatCOVID, including but not limited to any connection to any unauthorized server that emulates, or attempts to emulate any part of CombatCOVID or any connection using programs, tools, or software not expressly approved in writing by Shield Group Technologies and Palm Beach County, FL;
1.2.18. Reverse engineer, decompile, disassemble, decipher or otherwise attempt to derive the source code for any underlying software or other intellectual property used to provide CombatCOVID, or to obtain any information from CombatCOVID using any method not expressly permitted by Shield Group Technologies and Palm Beach County, FL;
1.2.19. Copy, modify or distribute rights or content from any Shield Group Technologies and Palm Beach County, FL site or application, or Shield Group Technologies and Palm Beach County, FL’s copyrights or trademarks or use any method to copy or distribute the content of CombatCOVID except as specifically allowed in these Terms of Service.
1.2.20. Collect, harvest or post anyone’s private information, including personally identifiable information or identification documents through CombatCOVID;
1.2.21. Upload or transmit or attempt to upload or transmit, without Shield Group Technologies and Palm Beach County, FL’s express permission, any material that acts as a passive or active information collection or transmission mechanism;
1.2.22. Create an account or access CombatCOVID if you are under the age of 13;
1.2.23. Fail to monitor your account to restrict use by unauthorized minors or fail to deny access to children under the age of 13 (it being understood that you accept full responsibility for any unauthorized use of CombatCOVID by minors in connection with your account);
1.2.24. Have more than one account, per platform or SNS, at any given time, or create an account using a false identity or information, or on behalf of someone other than yourself;
1.2.25. Have an account or use CombatCOVID if you have previously been removed by Shield Group Technologies and Palm Beach County, FL or previously been banned from any Shield Group Technologies and Palm Beach County, FL application;
1.2.26. Use CombatCOVID if you are located in a country embargoed by the United States or if you are on the U.S. Treasury Department’s list of Specially Designated Nationals. Further, you will comply with all applicable U.S. and non–U.S. export control and trade sanctions laws (“Export Laws”). You will not, directly or indirectly, export, re–export, provide, or otherwise transfer CombatCOVID: (a) to any individual, entity, or country prohibited by Export Laws; (b) to anyone on U.S. or non–U.S. government restricted parties lists; or (c) for any purpose prohibited by Export Laws, including nuclear, chemical, or biological weapons, or missile technology applications without the required government authorizations. You will not use or download CombatCOVID for any purpose prohibited by Export Laws, and you will not disguise your location through IP proxying or other methods; or
1.2.27. Sublicense, rent, lease, sell, trade, gift, bequeath or otherwise transfer your account to anyone without Shield Group Technologies and Palm Beach County, FL’s written permission.
1.3. Login Information. During the account creation process, you will be required to log in using your phone (collectively, “Login Information”). The following rules govern the security of your Login Information: (a) you agree not to share your Login Information with any other person, let anyone else access your account, or do anything else that might jeopardize the security of your account; (b) in the event you become aware of or suspect any breach of security, including but not limited to any loss, theft, or unauthorized disclosure of the Login Information, you agree to immediately notify Shield Group Technologies and Palm Beach County, FL; (c) you are solely responsible for maintaining the confidentiality of the Login Information, and you agree to be responsible for all uses of the Login Information; and (d) you are responsible for anything that happens through your account.
2.1. User Information. “User Information” means any information that is uploaded or transmitted through CombatCOVID, including but not limited to IP addresses and your personal information.
2.2. Information You Provide Through CombatCOVID. You are responsible for all information you provide through or in connection with CombatCOVID and that you share with others. If you submit suggestions, proposals, comments, feedback or other materials (collectively “Submissions”) within CombatCOVID, you understand and agree that Shield Group Technologies and Palm Beach County, FL (1) shall have no obligation to keep your Submissions confidential; (2) shall have no obligation to return your Submissions or respond in any way; and (3) may use your Submissions for any purpose in any way without notice or compensation to you.
2.3. User Interactions. You acknowledge and agree that, by signing up for CombatCOVID using your mobile phone number, you expressly consent to receive CombatCOVID-related notifications from Shield Group Technologies and Palm Beach County, FL and its representatives, and that you are the subscriber to the relevant phone number or that you are the customary user of that number on a family or business plan and that you are authorized to opt-in to receive notifications at that number.
You are solely responsible for your interactions with any parties with whom you interact through CombatCOVID. If you have a dispute with any such parties, you release Shield Group Technologies and Palm Beach County, FL (and our officers, directors, agents, subsidiaries, joint ventures and employees) from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, arising out of or in any way connected with such disputes, including, but not limited to, damages for loss of profits, goodwill, use or data. If you are a California resident, you waive California Civil Code §1542, which says: “A general release does not extend to claims which the creditor does not know or suspect to exist in his or her favor at the time of executing the release, which if known by him or her must have materially affected his settlement with the debtor.” If you are a resident of another state, you hereby waive any similar provision in your state law applicable to releases.
SUSPENSION AND TERMINATION OF ACCOUNT AND SERVICE
WITHOUT LIMITING ANY OF OUR OTHER REMEDIES, WITH OR WITHOUT NOTICE TO YOU, WE MAY LIMIT, SUSPEND, TERMINATE, MODIFY, OR DELETE ACCOUNTS OR ACCESS TO COMBATCOVID OR PORTIONS THEREOF IF YOU ARE, OR SHIELD GROUP TECHNOLOGIES AND PALM BEACH COUNTY, FL SUSPECTS THAT YOU ARE, FAILING TO COMPLY WITH ANY OF THESE TERMS OF SERVICE OR FOR ANY ACTUAL OR SUSPECTED ILLEGAL OR IMPROPER USE OF COMBATCOVID, CREATING RISK OR POSSIBLE LEGAL LIABILITIES, INFRINGING THE INTELLECTUAL PROPERTY RIGHTS OF THIRD PARTIES, OR OTHERWISE ACTING INCONSISTENTLY WITH THE LETTER OR SPIRIT OF OUR TERMS OR POLICIES. YOU CAN LOSE YOUR USER NAME AND PERSONA AS A RESULT OF ACCOUNT TERMINATION OR LIMITATION, AS WELL AS ANY BENEFITS AND PRIVILEGES ASSOCIATED WITH YOUR USE OF COMBATCOVID, AND YOU SHALL NOT HAVE ANY RIGHT TO COMPENSATION OR REMEDY FOR ANY SUCH LOSSES OR RESULTS.
We reserve the right to cease offering or supporting CombatCOVID or a particular application or part of CombatCOVID at any time either permanently or temporarily, at which point your license to use CombatCOVID or a part thereof will be automatically terminated or suspended. In such event, Shield Group Technologies and Palm Beach County, FL shall not provide refunds, benefits, or other compensation to users in connection with such discontinued elements of CombatCOVID. Termination of your account can include disabling your access to CombatCOVID or any part thereof including any information you submitted, or others submitted.
3.1. Our Application. CombatCOVID (including but not limited to any titles, computer code, themes, objects, audio–visual effects, methods of operation, moral rights, documentation, and intellectual property rights) is a trademark and copyrighted work owned by Shield Group Technologies and Palm Beach County, FL. Shield Group Technologies and Palm Beach County, FL reserves all rights, including, but not limited to, all intellectual property rights or other proprietary rights in connection with CombatCOVID.
4.1. Service. You understand that CombatCOVID is evolving. We may require that you accept updates to CombatCOVID and to our applications you have installed on your computer or mobile device. You acknowledge and agree that Shield Group Technologies and Palm Beach County, FL may update CombatCOVID with or without notifying you. You may need to update third party software from time to time in order to use CombatCOVID.
WARRANTY & MEDICAL DISCLAIMERS / LIMITATIONS / WAIVERS / INDEMNIFICATION
5.1. DISCLAIMER OF WARRANTIES. YOU EXPRESSLY AGREE THAT USE OF COMBATCOVID IS AT YOUR SOLE RISK AND IS PROVIDED ON AN “AS IS” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF NON–INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE (EXCEPT ONLY TO THE EXTENT PROHIBITED UNDER APPLICABLE LAW WITH ANY LEGALLY REQUIRED WARRANTY PERIOD TO THE SHORTER OF THIRTY DAYS FROM FIRST USE OR THE MINIMUM PERIOD REQUIRED UNDER APPLICABLE LAW). WITHOUT LIMITING THE FOREGOING, NEITHER SHIELD GROUP TECHNOLOGIES NOR PALM BEACH COUNTY, FL NOR ITS AFFILIATES OR SUBSIDIARIES, OR ANY OF THEIR DIRECTORS, EMPLOYEES, AGENTS, ATTORNEYS, THIRD–PARTY CONTENT PROVIDERS, SERVICE PARTNERS, DISTRIBUTORS, LICENSEES OR LICENSORS (COLLECTIVELY, “SHIELD GROUP TECHNOLOGIES AND PALM BEACH COUNTY, FL PARTIES”) WARRANT THAT COMBATCOVID WILL BE UNINTERRUPTED OR ERROR–FREE.
5.2. MEDICAL DISCLAIMER. WE DO NOT PROVIDE ANY MEDICAL ADVICE OR ASSURANCES REGARDING HEALTH OR SAFETY.
COMBATCOVID DOES NOT OFFER MEDICAL ADVICE OR DIAGNOSES, OR ENGAGE IN THE PRACTICE OF MEDICINE. THE CONTENTS OF THIS APP, INCLUDING TEXT, GRAPHICS, IMAGES, AND OTHER MATERIALS CREATED BY COMBATCOVID OR OTHERWISE CONTAINED IN COMBATCOVID ARE FOR INFORMATIONAL PURPOSES ONLY, AND IS NOT INTENDED TO BE A SUBSTITUTE FOR YOUR PROFESSIONAL MEDICAL ADVICE, DIAGNOSIS, TREATMENT, OR PUBLIC HEALTH INFORMATION. WE CANNOT GUARANTEE THAT IT WILL CORRECTLY AND COMPREHENSIVELY APPRISE YOU OF THE RISK THAT YOU MAY OR MAY NOT HAVE BEEN EXPOSED TO COVID-19 OR TO SOMEONE WHO HAS TESTED POSITIVE FOR THE VIRUS.
RELIANCE ON ANY INFORMATION PROVIDED BY COMBATCOVID OR IN CONNECTION WITH ITS SERVICES IS SOLELY AT YOUR OWN RISK. ALWAYS SEEK THE ADVICE OF YOUR PHYSICIAN OR OTHER QUALIFIED HEALTH PROVIDER, OR APPROPRIATE GOVERNMENT ENTITY, WITH ANY QUESTIONS YOU MAY HAVE REGARDING YOUR HEALTH OR COVID-19. IF YOU THINK YOU MAY HAVE A MEDICAL EMERGENCY, CALL YOUR DOCTOR OR 911 IMMEDIATELY. COMBATCOVID DOES NOT RECOMMEND OR ENDORSE ANY SPECIFIC TESTS, PHYSICIANS, PRODUCTS, PROCEDURES, OPINIONS, OR OTHER INFORMATION THAT MAY BE MENTIONED IN COMBATCOVID.
5.3. LIMITATIONS; WAIVERS OF LIABILITY. YOU ACKNOWLEDGE AND AGREE THAT, TO THE FULLEST EXTENT PERMITTED BY ANY APPLICABLE LAW, THE DISCLAIMERS OF LIABILITY CONTAINED IN THESE TERMS APPLY TO ANY AND ALL DAMAGES OR INJURY WHATSOEVER CAUSED BY OR RELATED TO USE OF, OR INABILITY TO USE, COMBATCOVID UNDER ANY CAUSE Of ACTION WHATSOEVER OF ANY JURISDICTION EITHER FEDERAL, STATE, LOCAL, MUNICIPALITY OR OTHERWISE, INCLUDING, BUT NOT LIMITED TO, ACTIONS FOR BREACH OF WARRANTY, STRICT LIABILITY, DETRIMENTAL RELIANCE, PRIVACY VIOLATION OR DISCLOSURE, DISSEMINATION OF FALSE NEGATIVE OR POSITIVE INFORMATION, BREACH OF CONTRACT OR ANY TORT (INCLUDING NEGLIGENCE) AND THAT THE SHIELD GROUP TECHNOLOGIES AND PALM BEACH COUNTY, FL PARTIES SHALL NOT BE LIABLE FOR ANY DAMAGES WHATSOEVER, INCLUDING, BUT NOT LIMITED TO, DIRECT, PUNITIVE, COMPENSATORY, CONTRACTUAL, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES, INCLUDING FOR LOSS OF PROFITS, GOODWILL OR DATA, IN ANY WAY WHATSOEVER ARISING OUT OF, OR IN ANY WAY RELATING TO, THE USE OF, OR INABILITY TO USE, COMBATCOVID. YOU FURTHER SPECIFICALLY ACKNOWLEDGE THAT THE SHIELD GROUP TECHNOLOGIES AND PALM BEACH COUNTY, FL PARTIES ARE NOT LIABLE, AND YOU AGREE NOT TO SEEK TO HOLD THE SHIELD GROUP TECHNOLOGIES NOR PALM BEACH COUNTY, FL PARTIES LIABLE, FOR THE CONDUCT OF THIRD PARTIES, INCLUDING OTHER USERS OF COMBATCOVID AND OPERATORS OF EXTERNAL SITES, AND THAT THE RISK OF COMBATCOVID AND EXTERNAL SITES AND OF INJURY FROM THE FOREGOING RESTS ENTIRELY WITH YOU.
IN THE EVENT ANY COURT WITH JURISDICTION IN THE UNITED STATES DETERMINES IT HAS JURISDICTION OVER SHIELD GROUP TECHNOLOGIES, LLC OR PALM BEACH COUNTY, FL, OR AGAINST ANY OF ITS DIRECTORS, ATTORNEYS, THIRD PARTIES, EMPLOYEES, SUBCONTRACTORS OR ANY OTHER PERSON OR ENTITY AFFILIATED WITH SHIELD GROUP TECHNOLOGIES, LLC OR PALM BEACH COUNTY, FL IN ANY CAPACITY, TO THE EXTENT PERMISSIBLE UNDER APPLICABLE LAW, UNDER NO CIRCUMSTANCES WILL SHIELD GROUP TECHNOLOGIES NOR PALM BEACH COUNTY, FL PARTIES BE LIABLE TO YOU FOR MORE THAN TEN DOLLARS. YOU ACKNOWLEDGE AND AGREE THAT YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY DISPUTE WITH SHIELD GROUP TECHNOLOGIES AND PALM BEACH COUNTY, FL IS TO STOP USING COMBATCOVID AND TO CANCEL YOUR ACCOUNT.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR CERTAIN TYPES OF DAMAGES. THEREFORE, SOME OF THE ABOVE LIMITATIONS IN THIS SECTION MAY NOT APPLY TO YOU.
5.4. Indemnification. You shall indemnify, save, and hold harmless Shield Group Technologies and Palm Beach County, FL, its affiliated companies, contractors, employees, agents, directors, attorneys, third parties, subcontractors, or any other person or entity affiliated with Shield Group Technologies, LLC or Palm Beach County, FL, in any capacity and their third–party suppliers, licensors, and partners from any claims, losses, damages, liabilities, including legal fees and expenses, arising out of, or in any way relating to, your use or misuse of CombatCOVID, any violation by you of these Terms of Service, or any breach of the representations, warranties, and covenants made by you in these Terms. Shield Group Technologies and Palm Beach County, FL reserves the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify Shield Group Technologies and Palm Beach County, FL, and you agree to cooperate with Shield Group Technologies and Palm Beach County, FL’s defense of these claims. Shield Group Technologies and Palm Beach County, FL will use reasonable efforts to notify you of any such claim, action, or proceeding upon becoming aware of it. You agree that the provisions in this paragraph will survive any termination of your account or of CombatCOVID.
In addition, Shield Group Technologies shall protect, defend, reimburse, indemnify and hold Palm Beach County, FL, its agents, employees and elected officers harmless from and against all claims, liability, expense, loss, cost, damages or causes of action of every kind or character, including attorney’s fees and costs, whether at trial or appellate levels or otherwise, relating to, arising from, or in any way connected to the CombatCOVID application or due to the acts or omissions of Shield Group Technologies. Any and all disputes between Palm Beach County and Shield Group Technologies shall be governed by the laws of the State of Florida. Any such legal action will be held in a court of competent jurisdiction located in Palm Beach County, Florida. By including this paragraph in these terms and conditions being provided in connection with the CombatCOVID application, Shield Group Technologies affirmatively assents and agrees to these terms.
AGREEMENT TO ARBITRATE
6.1. Arbitration. Please read the following arbitration agreement in this Section 6 (“Arbitration Agreement”) carefully. It requires you to arbitrate disputes with Shield Group Technologies and Palm Beach County, FL, its parent companies, subsidiaries, affiliates, successors and assigns, and all of its and their respective officers, directors, employees, agents, third-parties, etc. and representatives (collectively, the “Shield Group Technologies and Palm Beach County, FL Parties”) and limits the manner in which you can seek relief from the Shield Group Technologies and Palm Beach County, FL Parties.
6.2. Applicability of Arbitration Agreement. You agree that any dispute, claim or controversy arising out of, relating to, or in any way connected to your access to or use of CombatCOVID, any communication you receive through or relating to CombatCOVID, or these Terms (including this Arbitration Agreement), will be resolved exclusively by binding arbitration on an individual basis, rather than in court. Shield Group Technologies and Palm Beach County, FL Parties may seek equitable relief in any court for infringement or other misuse of intellectual property rights (such as trademarks, trade dress, domain names, trade secrets, copyrights and patents). This Arbitration Agreement does not preclude you from bringing issues to the attention of federal, state or local agencies. Such agencies can, if the law allows, seek relief against the Shield Group Technologies and Palm Beach County, FL Parties on your behalf.
BY AGREEING TO ARBITRATE WITH SHIELD GROUP TECHNOLOGIES AND PALM BEACH COUNTY, FL PARTIES, YOU ARE AGREEING IN ADVANCE THAT YOU WILL NOT PARTICIPATE IN, OR SEEK TO RECOVER MONETARY OR OTHER RELIEF IN, ANY LAWSUIT OR PROCEEDING FILED AGAINST ANY SHIELD GROUP TECHNOLOGIES AND PALM BEACH COUNTY, FL PARTIES ALLEGING CLASS, MULTI-DISTRICT LITIGATION, COLLECTIVE, AND/OR REPRESENTATIVE CLAIMS ON YOUR BEHALF. INSTEAD, BY AGREEING TO ARBITRATION, YOU MAY BRING YOUR CLAIMS AGAINST SHIELD GROUP TECHNOLOGIES AND PALM BEACH COUNTY, FL ONLY IN AN INDIVIDUAL ARBITRATION PROCEEDING. IF SUCCESSFUL ON SUCH CLAIMS, YOU COULD BE AWARDED MONEY OR OTHER RELIEF BY AN ARBITRATOR. YOU ACKNOWLEDGE THAT YOU HAVE BEEN ADVISED THAT YOU MAY CONSULT WITH AN ATTORNEY IN DECIDING WHETHER TO ACCEPT THESE TERMS, INCLUDING THIS ARBITRATION AGREEMENT.
6.3. Arbitration Rules and Forum. The Federal Arbitration Act governs the interpretation and enforcement of this Arbitration Agreement. To begin an arbitration proceeding, you must send a letter requesting arbitration and describing your claim to:
Shield Group Technologies
3801 PGA Boulevard
Palm Beach Gardens, FL 33410
The arbitration will be conducted by JAMS, an established alternative dispute resolution provider, in Miami, Florida. Disputes involving claims and counterclaims under $250,000.00, not inclusive of attorneys’ and other legal fees and interest, shall be subject to JAMS’s most current version of the Streamlined Arbitration Rules and procedures available at http://www.jamsadr.com/rules-streamlined-arbitration/; all other claims shall be subject to JAMS’s most current version of the Comprehensive Arbitration Rules and Procedures, available at http://www.jamsadr.com/rules-comprehensive-arbitration/. JAMS’s rules are also available at jamsadr.com or by calling JAMS at 800-352-5267. If JAMS is not available to arbitrate, the parties will select an alternative arbitral forum. Any judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction.
6.4. Authority of Arbitrator. The arbitrator, and not any federal, state or local court or agency, shall have exclusive authority to determine the scope and enforceability of this Arbitration Agreement and (b) resolve any dispute related to the interpretation, applicability, enforceability or formation of this Arbitration Agreement, including but not limited to, any claim that all or any part of this Arbitration Agreement is void or voidable. The arbitration will decide the rights and liabilities, if any, of you and Shield Group Technologies and Palm Beach County, FL Parties. The arbitration proceeding will not be consolidated with any other matters or joined with any other cases or parties. The arbitrator shall have the authority to grant motions dispositive of all or part of any claim. The arbitrator shall have the authority to award monetary damages and to grant any non-monetary remedy or relief available to an individual under applicable law, the arbitral forum’s rules, and these Terms (including the Arbitration Agreement). The arbitrator shall issue a written award and statement of decision describing the essential findings and conclusions on which the award is based, including the calculation of any damages awarded. The arbitrator has the same authority to award relief on an individual basis that a judge in a court of law would have. The award of the arbitrator is final and binding upon you and Shield Group Technologies and Palm Beach County, FL Parties.
6.5. Waiver of Jury Trial. YOU AND SHIELD GROUP TECHNOLOGIES AND PALM BEACH COUNTY, FL PARTIES HEREBY WAIVE ANY CONSTITUTIONAL AND STATUTORY RIGHTS TO SUE IN COURT AND HAVE A TRIAL IN FRONT OF A JUDGE OR A JURY. You and Shield Group Technologies and Palm Beach County, FL Parties are instead electing that all claims and disputes shall be resolved by arbitration under this Arbitration Agreement, except as specified in Section 6.2 above. An arbitrator can award on an individual basis the same damages and relief as a court and must follow this Arbitration Agreement as a court would. However, there is no judge or jury in arbitration, and court review of an arbitration award is subject to very limited review.
6.6. Waiver of Class or Consolidated Actions. BY ENTERING INTO THIS ARBITRATION AGREEMENT, YOU AND EACH OF SHIELD GROUP TECHNOLOGIES AND PALM BEACH COUNTY, FL PARTIES AGREE THAT EACH MAY BRING CLAIMS WITHIN THE SCOPE OF THIS ARBITRATION AGREEMENT ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. ALL CLAIMS AND DISPUTES WITHIN THE SCOPE OF THIS ARBITRATION AGREEMENT MUST BE ARBITRATED ON AN INDIVIDUAL BASIS AND NOT ON A CLASS, COLLECTIVE OR REPRESENTATIVE BASIS, ONLY INDIVIDUAL RELIEF IS AVAILABLE, AND CLAIMS OF MORE THAN ONE CUSTOMER OR USER CANNOT BE ARBITRATED OR CONSOLIDATED WITH THOSE OF ANY OTHER CUSTOMER OR USER. If a decision is issued stating that applicable law precludes enforcement of any of this paragraph’s limitations as to a given claim for relief, then that claim must be severed from the arbitration and brought in a court of competent jurisdiction. All other claims will be arbitrated.
6.7. Severability. If any part or parts of this Arbitration Agreement are found under the law to be invalid or unenforceable, then such specific part or parts shall be of no force and effect and shall be severed and the remainder of the Arbitration Agreement shall continue in full force and effect.
6.8. Survival of Arbitration Agreement. This Arbitration Agreement will survive the termination of your relationship with Shield Group Technologies and Palm Beach County, FL.
6.9. Modification. Notwithstanding any provision in these Terms to the contrary, we agree that if Shield Group Technologies and Palm Beach County, FL makes any future material change to this Arbitration Agreement, you may reject that change within thirty (30) days of such change becoming effective by writing Shield Group Technologies and Palm Beach County, FL at the following address: Shield Group Technologies, 3801 PGA Boulevard, Palm Beach Gardens, FL 33410.
7.2. Supplemental Policies. Shield Group Technologies and Palm Beach County, FL may publish additional policies related to specific services it offers. Your right to use such services is subject to those specific policies and these Terms of Service.
7.7. Amendment. Except as expressly and specifically set forth in this these Terms of Service, no representations, statements, consents, waivers, or other acts or omissions by either party shall be deemed a modification of these Terms of Service nor be legally binding, unless documented in physical writing. For purposes of this provision, “writing” does not include an email message and a signature does not include an electronic signature.
7.9. Equitable Remedies. You acknowledge that the rights granted and obligations made under these Terms of Service to Shield Group Technologies and Palm Beach County, FL are of a unique and irreplaceable nature, the loss of which will irreparably harm Shield Group Technologies and Palm Beach County, FL and that cannot be replaced by monetary damages alone. Accordingly, Shield Group Technologies and Palm Beach County, FL is entitled to injunctive or other equitable relief (without the obligations of posting any bond or surety or proof of damages) in the event of any breach or anticipatory breach by you. You irrevocably waive all rights to seek injunctive or other equitable relief, or to enjoin or restrain the operation of CombatCOVID or any Shield Group Technologies and Palm Beach County, FL application, exploitation of any advertising, or other materials issued in connection therewith, or exploitation of CombatCOVID or any content or other material used or displayed through CombatCOVID and agree to limit your claims to claims for monetary damages, limited by Section 5 (if any).
7.10. Force Majeure. Shield Group Technologies and Palm Beach County, FL shall not be liable for any delay or failure to perform resulting from causes outside the reasonable control of Shield Group Technologies and Palm Beach County, FL, including but not limited to any failure to perform hereunder due to unforeseen circumstances or cause beyond Shield Group Technologies and Palm Beach County, FL’s control such as acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, network infrastructure failures, strikes, or shortages of transportation facilities, fuel, energy, labor or materials.
7.11. Notice For California Users. Under California Civil Code Section 1789.3, users of CombatCOVID from California are entitled to the following specific consumer rights notice: The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (916) 445–1254 or (800) 952–5210. You may contact us at Shield Group Technologies and Palm Beach County, FL 3801 PGA Boulevard, Palm Beach Gardens, FL 33410.
7.12. Governing Law. These Terms shall be governed by the laws of the State of Florida, United States of America, without regard to principles of conflicts of law. The Uniform Commercial Code, the Uniform Computer Information Transaction Act, and the United Nations Convention of Controls for International Sale of Goods will not apply.
7.13. Exclusive Jurisdiction. To the extent that these Terms allow you or us to initiate litigation in a court, both you and us agree that all claims and disputes (whether contract, tort, or otherwise), including statutory claims and disputes, arising out of or relating to the Terms or the use of CombatCOVID will be litigated exclusively in the state or federal courts located in Palm Beach County within the State of Florida. Both you and us consent to the personal jurisdiction of such courts.
Effective: June 25, 2020